Radian’s Response to Coronavirus (COVID-19)

The health and safety of our employees, customers, and their families is a top priority during this unprecedented time. We thank you all for your continued partnership.

And as news about COVID-19 (Coronavirus) continues to evolve, Radian regularly monitors the World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC) and other local health and government agencies for the latest updates and guidance.

In response to recent developments, we are enacting a mandatory work-from-home policy for nearly all employees company-wide.

As a result, Radian must implement changes to our mortgage insurance, title insurance, and real estate services processes. Please reference this page for all updates regarding COVID-19.

While this is a challenge that we have never faced before, we remain confident that by working together with our customers and business partners, we will successfully navigate this global crisis and emerge stronger than ever.

Mortgage Insurance

COVID-19 Frequently Asked Questions

We recognize the frequency of COVID-19 related updates may be difficult to keep up with, which is why we’ve created this FAQ to help answer the most common questions received and guide you to specific announcements and documentation should you need additional details.

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MI Announcements

Radian Announces COVID-19 Timeline Extensions

July 13, 2020

Radian continues to monitor and provide customers with timely information related to changes in requirements due to COVID-19.

Radian Announces Additional COVID-19 Updates

June 4, 2020

Learn more about Radian’s response to GSE announcements on Borrowers with Existing Mortgage, the Payment Deferral Program, and Self-employment Income Analysis.

Radian Provides COVID-19 FAQs and Latest GSE Alignment

May 14, 2020

In an effort to provide guidance around all of the recent changes pertaining to COVID-19, Radian has created an FAQ document. In addition, Radian is aligning with recent GSE updates that have been announced.

Radian Provides Additional Clarity Regarding Loans in COVID-19 Forbearance Plans

April 29, 2020

Given the increase in borrowers requesting COVID-19 related forbearance plans through the CARES Act, Radian has created COVID-19 policy guidance for our lenders and servicers, which
supplements our Underwriting Guidelines and Origination & Servicing Guide.

Radian Covid-19 Servicer Reporting Requirements

April 10, 2020

Radian has worked in collaboration with the MISMO working group, including all MIs, to promote uniformity in servicer reporting requirements for COVID-19 related defaults, forbearance and loss mitigation workouts.

Latest GSE Alignment and Changes to MI Eligibility

April 1, 2020

As our industry continues to grapple with impacts of COVID-19, Radian is aligning with all GSE updates, including new underwriting documentation requirements and additional flexibilities related to loan closings.

Radian Responds to Covid-19 in Support of GSE Updates

March 23, 2020

Recently Fannie Mae and Freddie Mac announced temporary origination and servicing guidelines in response to COVID-19 (Coronavirus). As our customers work to assist
new and existing borrowers during this time, Radian is aligned with the GSE origination and servicing updates.

Changes to Radian Payment Process Amid COVID-19

March 17, 2020

In response to recent developments, Radian has implemented a company wide virtual work-from-home model, which is now required for our Philadelphia-based employees. As a result, Radian must implement changes to our premium payment process. These changes are effective immediately and will be in place until further notice.

Title Services

March 17, 2020

We realize that this is a time of constantly changing circumstances as the facts and forecasts related to COVID-19 continue to evolve. We want to assure you that our team is working hard to continue to provide the service you have come to expect from Radian. In these unprecedented times, our signing agent partners are following the National Notary Association’s important health and safety guidance for Signing Agents, mobile Notaries and signers/borrowers amid growing concerns over COVID-19.

In addition, we are continuing to monitor the temporary closures of county offices, impacting the ability to perform title searches and record documents. Radian Settlement Services is expeditiously reviewing the guidance of our panel of underwriters including bulletins issued by Radian Title Insurance in order to provide the most up to date information to our clients. Today, we are open for business as usual.

Our team will communicate with you on any updates or changes that may be necessary. In the meantime, please do not hesitate to contact your Radian representative and learn how we can help facilitate closings through innovative solutions.

 


Real Estate Services

Radian Supports GSE Updates in Response to COVID-19

Last updated: June 11, 2020

Recently Fannie Mae and Freddie Mac announced temporary origination and servicing guidelines in response to COVID-19 (Coronavirus). As our customers work to assist new and existing borrowers during this time, Radian and our family of companies are aligned with the GSE updates, which include temporary appraisal requirement flexibilities for loan applications dated on or before July 31, 2020.

In support of the temporary GSE appraisal requirements, Independent Settlement Services will follow the process below for all appraisal orders:
 
  • Clients should continue to place interior product orders as necessary.
  • If the appraiser cannot obtain interior access, we will reach out to the client to confirm whether a desktop appraisal is acceptable for the loan situation.
  • We will only proceed with a desktop appraisal upon approval from our clients.

 


Pennsylvania Allowing Interior Inspections State-Wide

Last updated: May 20, 2020

On May 19, 2020, Governor Tom Wolf issued updated guidance allowing in-person home showings, appraisals, inspections, and other real estate activity to resume throughout Pennsylvania under certain COVID-19 safety guidelines. Under this updated guidance, which is available here, appraisers are permitted to conduct in-person inspections so long as they strictly adhere to safety protocols, which include, but are not limited to, the following:

Under Governor Wolf’s updated guidance, real estate professionals are encouraged to minimize in-person activities and limit attendance to the most critical individuals, while maintaining social distancing.

The safety of our communities and real estate professionals is our primary concern. We are closely monitoring the situation in PA and all other states to remain fully compliant with government orders.

 

 


Impacts to Interior Products in Pennsylvania and Phased Reopening Plan

Last updated: May 7, 2020

We are monitoring the lifting of emergency restrictions on businesses across the country and will continue to follow appropriate guidance for interior appraisals and other in-person activity.

The Governor of Pennsylvania announced a phased, county-by-county reopening plan.
 
Under the reopening plan, beginning May 8, 2020, interior appraisals will be allowed in certain counties which are coded "YELLOW," provided all parties comply with all applicable provisions of the building safety measures orders issued by the Pennsylvania Secretary of Health and guidance issued by state, local and federal authorities. The full reopening plan can be found here.
 
For those counties, which are in "RED" and remain under in-person work and congregation setting restrictions, in accordance with Pennsylvania Department of State guidance, interior inspections are allowed only for residential real estate purchase transactions for existing homes which were under contract (i.e. signed) prior to March 18, 2020, and for new construction which were under a previously executed contract which provided for closing and delivery to the purchaser on or after March 18, 2020. For all home purchase contracts dated after March 18, 2020, in-person inspections will continue to be prohibited until the emergency restrictions are lifted in the county. Interior appraisals for refinance transactions, regardless of application date, will continue to be prohibited.
 
In compliance with the state mandates and the phased reopening plan, we are currently limited to the following valuation options in Pennsylvania counties which are coded in "RED" and remain under in-person contact restrictions after May 8:
 
If the real estate purchase contract is dated prior to March 18, 2020, an interior inspection is allowed. The appraiser or agent will follow all safety measures required by the state, including that no more than two people are permitted on site at a time.
  • For contracts dated after March 18, 2020, interior inspections are prohibited – only exterior or desktop valuations can be performed.
  • Refinance and home equity loan transactions may only use Drive-By, Desktop-Only Appraisals, or exterior BPOs.
  • Commercial appraisals are included in the same set of guidelines.

 


Residential Property Valuations

March 17, 2020

We want to assure you that our team is working hard to continue to provide the service you have come to expect from the Radian family, including our subsidiaries Red Bell Real Estate, LLC and Independent Settlement Services, LLC.

As of now, Red Bell, Independent Settlement Services and Radian Real Estate Management are conducting business as usual in most areas. SFR BPOs are not affected and we are working to ensure there are no delays in fulfillment. We are utilizing a remote workforce to continue to uphold our high level of customer service — your contacts can still be reached via phone and email as always.
 
We are experiencing issues fulfilling orders in some areas — particularly where interior access is necessary in Pennsylvania, as residents have been ordered to stay-at-home. Although Pennsylvania has announced a phased, county-by-county relaxing of emergency restrictions on in person residential real estate activity beginning May 8, 2020, many Pennsylvania counties will remain under work and congregate setting restrictions. We are monitoring the situation closely, including guidance emanating from governmental and public health authorities, regulators and the GSEs. We are working with our vendor network to fulfill orders as safely and swiftly as possible. If we are unable to fulfill an order, we will notify you proactively.

 


During this challenging time, please know we are here and working hard to continue providing the service you have come to expect from us. Should you have any questions, please contact us.

Mortgage Insurance

877.RADIAN1 (723.4261)
Hours M-F 8 a.m. – 8 p.m. Eastern Time

Title Services

800.646.8258 ext. 8245

Valuation Services

877.707.1415

Appraisal Services

412.788.1740

Additional Resources

Radian's CEO Message on COVID-19

Read CEO Rick Thornberry's message to customers.

Radian COVID-19 Press Release

Radian COVID-19 Statement

Read our statement on COVID-19 Preparedness.

Read our eBulletins

Radian rate changes, guidelines, system and company policies

Read our Servicer Alerts

Radian MI Servicing and Loss Management updates