Becoming a Master Conversationalist
Understand the simple ways you can create real connections with your customers.
Becoming a Master Conversationalist: Part 1
Learn a magic formula for conversations; use the L.O.V.E. Method to actively listen and connect.
Becoming a Master Conversationalist: Part 2
Rene Rodriguez shows how to use the L.O.V.E. Method to focus on the customer, not the task.