Becoming a Master Conversationalist
Understand the simple ways you can create real connections with your customers.
![](/-/media/Feature/Radian/Imagery/Standard---1200x800/News-and-Knowledge/NK-Discussion.jpg?rev=9cc9ac63e87546d6876c2ba3c2c57169&h=800&w=1200&la=en&hash=B975B54F841ABB54CCD32B2655734F2A)
Becoming a Master Conversationalist: Part 1
Learn a magic formula for conversations; use the L.O.V.E. Method to actively listen and connect.
![](/-/media/Feature/Radian/Imagery/Standard---1200x800/Who-We-Are/WWA-UnderstandingtheProcess.jpg?rev=718c8a4af9844b53ba4ffecef4dafb85&h=800&w=1200&la=en&hash=4C0822C9F696A605D0C25028AA1E0265)
Becoming a Master Conversationalist: Part 2
Rene Rodriguez shows how to use the L.O.V.E. Method to focus on the customer, not the task.